Help Center | Wholesale Supplement FAQs | RV Pharma

FDA Registered · cGMP Compliant · NSF/ANSI 455-2 · Third-Party Tested

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Help Center

How Can We Help?

Answers on accounts, minimums, lead times, private label, quality documentation, and shipping, all in one place.

Ordering & Accounts

Do you sell directly to consumers?

No. RV Pharma is a B2B wholesale distributor serving qualified businesses: retailers, pharmacies, grocery and health food operators, e-commerce sellers, wholesalers, brand owners, brokers, and distributors.

How do I open a wholesale account?

Send a wholesale pricing request with your business name, sales channel, expected volume, and a resale certificate or business license. A distribution specialist reviews and approves the account, typically within 1–2 business days.

Do you publish wholesale pricing online?

No. Pricing is quoted at the account level after we review your program type, requested formats, documentation, and estimated volume. Quotes are typically returned within 48 hours of a fully completed request.

What are your payment terms?

First orders are prepaid. Established accounts may be extended terms after review. Pricing is confirmed on each quote and held for the validity window stated on it.

How is an order confirmed?

Orders are confirmed on receipt of a signed quote or purchase order and any applicable payment or deposit.

Products & Minimums

What product formats are available?

Gummies, softgels, capsules, tablets, powders, liquids, stick packs, soft chews, lollipops, and lozenges. Browse stock products.

What are your minimum order quantities?

Gummies: 1,000 bottles for stock, 300,000 pieces for custom. Softgels: case quantities for stock, 300,000 units for custom. Powders: by the kilo. Capsules and tablets: 300,000 pieces. Liquids, stick packs, soft chews, lollipops, and lozenges are confirmed at quote. See Buyer Resources for the full table.

Can I order by the case, pallet, or truckload?

Yes. Case quantities are the entry tier for approved accounts, pallets (mixed or single-SKU) bring improved unit pricing, and full or partial truckloads are quoted against your forecast.

Can I request samples?

Samples may be requested as part of the quote process and are subject to availability and project requirements.

Lead Times

How fast do stock products ship?

Available stock-product programs typically ship in an estimated 3–10 days.

How long do custom and private-label programs take?

Typically an estimated 6–12 weeks, depending on formulation, ingredients, packaging, materials, and testing.

Are lead times guaranteed?

No. Stated turnaround windows are estimates and can vary by product, order size, and project requirements. Your quote confirms timing for your order.

Private Label

Do you offer private labeling?

Yes. RV Pharma manages private-label programs across multiple supplement formats.

Who is responsible for my label and claims?

When you apply your own brand to a product, you are the responsible party for finished-product labeling, marketing claims, and regulatory compliance in every market where you sell.

Can I use the Supplement Facts panel you send?

Panels supplied for reference are not vector artwork. Use a compliant Supplement Facts vector file in your final artwork so it stays sharp when resized.

Can I change or cancel a custom order?

Custom and private-label orders run against your approved specifications and artwork. Once production begins, changes or cancellation may not be possible and may incur costs for materials already committed.

Quality & Documentation

What certifications do you hold?

RV Pharma operates under cGMP (21 CFR 111) controls, is certified to NSF/ANSI 455-2, works from an FDA-registered facility, and uses third-party testing. See Certifications.

Can I get a certificate of analysis?

Yes. Lot-specific COAs are available to qualified accounts. View the redacted sample COA to see the format.

Do you provide spec sheets?

Yes. Specification sheets covering ingredients, allergens, shelf life, country of origin, and pack dimensions are provided per SKU during product review.

Do you carry product liability insurance?

Yes. A certificate of insurance naming your company is available to qualified accounts on request.

Shipping & Claims

Where do orders ship from?

Holbrook, New York. Products are warehoused, packed, palletized, and shipped from one location. See Shipping.

How are pallets configured?

Typically 12 or 24 bottles per case, 60–120 cases per pallet on a 48 × 40 in GMA pallet, and up to 26 pallets per 53-ft dry van. Loaded pallet weight is confirmed per SKU on the quote.

What if my order arrives short or damaged?

Report shortages, mis-shipments, or transit damage within 7–10 business days of receipt, with photos and the packing list. Verified claims are credited or reshipped on the next order.

Can I return product?

Because products are lot-controlled consumables, returns require prior authorization. Unauthorized returns cannot be accepted, and verified quality issues are always made right.

Do you work with international distributors?

Yes. Availability, shipping, and documentation requirements should be confirmed with a distribution specialist before ordering.

Still Have Questions?

A distribution specialist can confirm program details, documentation, and timing for your specific requirements.